|
|
Customer Service Articles
|
Articles on Articles | Topics: articles, article
by Kyrena Walker
When I observe customer service in our country, I have to wonder if the quality has decreased. I've heard countless stories from my parents and grandparents about how much better it was back in the day. People actually wanted to help you and they weren't just standing around conversing with other employees. Hmm, a delightful concept indeed, but I must admit that I hardly ever encounter it today. Maybe the problem is a shortage of customer service articles or information provided to the workers. Then again, would this data really prove beneficial? I think the problem resides in the mentality of the American people.
I worked in customer service for quite a while. Or at least it seemed like a long time to me. By the time I was through with college, I was more than happy to say SEE YA to the customer service industry. Now, at each position I acquired, I was told to view video tapes and read standard customer service articles. I did so like most anxious employees do. However, they don't exactly prepare you for every ilk of customer. In my eight long years of customer service, I certainly encountered some doosies. And by that I mean utter jerks. It really didn't matter what I had to say to them. They were ticked off and angry about something before they ever approached me. I will admit that I got into about three or four severe arguments with crazy customers in my eight years of service. So when you browse through current customer service articles on the web, don't be surprised when you read that customer service is going downhill. I'm sure it will be reflected that way. It's always the worker's fault. For some reason no one notices the snide and demeaning attitude of the consumer.
| Historical Quote |
When the child is twelve, your wife buys her a splendidly silly article of clothing called a training bra. To train what? I never had a training jock. And believe me, when I played football, I could have used a training jock more than any twelve-year-old needs a training bra.
| —Bill Cosby (20th century) |
|
|
I'm watching the next generation of customer service. My teenage daughter is currently employed at a clothing store and doesn't really like it. APATHY is the key word here. Although she wants the paycheck, she really doesn't want to do anything for it. She told me when customers approach her with questions or concerns; she really just prefers to avoid them so she won't have to do anything. She doesn't care what their problems are. It's as simple as that. I guess this girl needs to read a few customer service articles on how to improve.
|
We strive to provide
only relevant articles on our website. If
there is a specific angle on articles that you would like us to cover, please contact us here.
Please note: All personal opinions expressed in the "Customer Service Articles" article belong to the contributing author and are not necessarily shared by BellwetherPress.com. |
Dating Articles
By Widjan Shannon
Nowadays, online dating is one of the most popular ways to meet people for fun and romance. Even a few years ago, most of the dating articles recommended staying away from the Internet....
Nutrition Articles
By Ulrike Calderon
I only recently discovered nutrition articles. I have never been a very health conscious person....
PC Tune Up: How to Repair Your Computer When it Crashes
By Concepcion Zamora
PC Tune Up: How to Repair Your Computer When it Crashes Okay, we all dread the day, right? If you don't have your data backed up on a daily basis, you are yourself and your precious work in danger! It is inevitable that a hard drive will crash. It happens to everyone....
Health Article
By Yahir Gill
Reading a health news article or two a day can really do a lot to make sure that you keep current on the latest health trends. Even if you have a good general practitioner, there is no guarantee that he will now all of the health news....
Create Birthday Invitations
By Minnie Huber
Do you have a child that has very firm ideas of what they want? If you answered yes to this I give you my support because I know that you need it. I have been blessed with three healthy wonderful children....
21st Birthday
By Leila David
There aren’t many people who do not look forward to their 21st Birthday. Though many look forward to being able to walk into a bar to buy a beer, there are many other reasons why people look forward to the day they are 21....
|
Copyright ©
2009 Bellwether, Press Tips. All rights reserved.
|
|
|
