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Customer Service Articles
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Articles on Articles | Topics: articles, article
by Kyrena Walker
When I observe customer service in our country, I have to wonder if the quality has decreased. I've heard countless stories from my parents and grandparents about how much better it was back in the day. People actually wanted to help you and they weren't just standing around conversing with other employees. Hmm, a delightful concept indeed, but I must admit that I hardly ever encounter it today. Maybe the problem is a shortage of customer service articles or information provided to the workers. Then again, would this data really prove beneficial? I think the problem resides in the mentality of the American people.
I worked in customer service for quite a while. Or at least it seemed like a long time to me. By the time I was through with college, I was more than happy to say SEE YA to the customer service industry. Now, at each position I acquired, I was told to view video tapes and read standard customer service articles. I did so like most anxious employees do. However, they don't exactly prepare you for every ilk of customer. In my eight long years of customer service, I certainly encountered some doosies. And by that I mean utter jerks. It really didn't matter what I had to say to them. They were ticked off and angry about something before they ever approached me. I will admit that I got into about three or four severe arguments with crazy customers in my eight years of service. So when you browse through current customer service articles on the web, don't be surprised when you read that customer service is going downhill. I'm sure it will be reflected that way. It's always the worker's fault. For some reason no one notices the snide and demeaning attitude of the consumer.
| Bit of History |
Thoughtfulness for others, generosity, modesty, and self- respect, are the qualities which make a real gentleman, or lady, as distinguished from the veneered article which commonly goes by that name.
| —Thomas Henry Huxley (1825–95) |
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I'm watching the next generation of customer service. My teenage daughter is currently employed at a clothing store and doesn't really like it. APATHY is the key word here. Although she wants the paycheck, she really doesn't want to do anything for it. She told me when customers approach her with questions or concerns; she really just prefers to avoid them so she won't have to do anything. She doesn't care what their problems are. It's as simple as that. I guess this girl needs to read a few customer service articles on how to improve.
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